Quote:
Originally Posted by tummyman
From what I have heard from many, Market Basket will not go to self checkout. The cashier and bagger are part of their culture.
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One reason to eliminate self checkout: There is too much theft.
Target and other retailers invested heavily in self-checkout options during the pandemic to limit human interaction and mitigate the spread of the virus as well as to save on labor costs. However, some studies have found that self-checkout enables more customer theft.
A 2023 LendingTree survey of 2,000 U.S. consumers found that 15% of self-checkout users purposely stole goods. Forty-four percent of self-checkout thieves also said they would do it again.