Quote:
Originally Posted by SailinAway
I have two service calls on my bill now: annual cleaning plus 2nd visit when the smoke odor continued. Doesn't it seem like I should call back the same company and get them to fix the problem, instead of calling another company? And get the flue pipe replaced right away? I emailed the service manager a few days ago; no reply. I'll call again tomorrow.
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You can try the same company. But they shouldn’t charge you dime. Or if they do need to replace something it better be a money back guarantee. Tell them it’s unacceptable and you will find someone else if they can’t.
I doubt replacing that pipe will solve it so I would not focus on that to much.
They should know the root cause and not guessing.