For those of us that have had our own business, this is an interesting study in what makes a business successful:
+ Direct ownership of the success of the business
+ Staying personally in touch with customers
+ Satifying the customer's needs
+ Monitoring the quality of the product
It is absolutely amazing how uninterested some of the local restaurants are when the customers have issues. In this market, that is a huge problem. We went to a local restaurant twice this year and the food was prepared improperly. I sent a letter to their corporate office (nada). We won't be back.
It is truly refreshing to see a business owner with this level of commitment and acumen. Clearly, we intend to continue to patronize the business.
Best Regards,
Jetskier
