BlackCatIslander, now you know precisely why I make the rounds in the dining room every chance I get! Waldo and I set very high standards with regard to portion, presentation, and quality control - and we have very high expectations of our staff. However, from time to time, something will manage to leave the kitchen at "below standard". By constantly monitoring satisfaction in the diningroom, it not only allows me to monitor feedback directly from the customers - but also affords me an opportunity to perform a visual quality control check. That's how I knew your clams were not to our standard, and precisely why they were replaced immediately!
That said, I'd like to implore all my customers to PLEASE SPEAK UP if you receive a meal which you know does not meet our high standards! There are many times when it's extremely busy, and at those times I'm not always afforded an opportunity to "do my rounds" in the dining room. In those cases, I would miss the opportunity to correct an error, and would never know mistakes had been made!
In another thread, Waterbaby makes note that all consumers should speak up when something is not correct, or not up to standards. I ABSOLUTELY AGREE! Most business owners truly want honest feedback from their customers, and would appreciate the opportunity to correct such situations. If the consumer does not bring a problem to the attention of the management, the problem is never known. As my father used to say: "Ya cain't fix what ya don't know is broke".
Note to BlackCatIslander: Although I recognized your face from previous visits, I don't recall if you had ever "revealed yourself" as a forum member. If you did, and I forgot, I apologize.
I like to greet my forum friends with big strong hugs, but every now and again I fail to recognize someone. If this is the case, then I have egg on my face. Next time, though - better be ready for a hug!
But tell Mrs. BCI not to get jealous, because she'll get one too!
