Quote:
Originally Posted by MotorHead
Last Friday we purchased a household appliance from Lowes to be delivered today, Sunday. We never received the confirmation call on Saturday.
Called Lowes customer service and was told our name did not make the delivery manifest, Lowes is not responsible for the delivery and the appliance will get delivered when it gets delivered. Exact words.
How is that for service?
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In my opinion the company you pay is the company that is responsible.
Just because they sub out the delivery work does not mean Lowes is not responsible.
If you have enough time, call their CEO.
You won't get to him/her/shim/it but along the way up the ladder you may find someone who will compensate you in some way.