Quote:
Originally Posted by Poor Richard
So this new thread and the editing/ locking of the other thread means Sea Ray isn't the type of company to own up to certain glaring mistakes in their production process and with that, would rather bury something like this with a hush agreement rather than stand directly in front of it and be transparent about what they are doing to prevent this in the future.
Not exactly confidence inspiring but hey, out of sight out of mind, right?
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This is exactly why I started the new thread. I totally understand that the OP of the first thread became legally obligated to do everything in his power to close it down. I also understand the Webmaster desiring to help him and it was done the right way. The narrative was terminated (but not deleted) and folks were prevented from continuing a conversation that was initiated by Tuck. This is Sea Ray's attempt to artificially close down the conversation via an NDA.
Understandably, to avoid a huge hardship (time, dollars out of pocket, loss of summer boating on the lake, etc.) Tuck accepted an NDA as most any of us would have as well. That's a tactic that big business employs all the time to settle and avoid the negative limelight of bad publicity. It's disturbing that Sea Ray let the issue go on for so long with the damage just piling on. Of course, quick and honest action on Sea Ray's part in the first place would have in all likelihood prevented the need for an NDA to begin with. As you hint at, a negative story can actually turn into a positive one if a company recognizes their mistakes, stand up to them and quickly makes good. Sea Ray failed in that regard and their legacy for that mistake is the original thread. Undoubtedly, they also were counting on Tuck to tire and just go away...as many probably do in similar circumstances. That didn't happen so their gamble didn't pay off. Fact is, it still isn't too late for Sea Ray to fess up and perhaps recapture a little good will.
I have no personal beef with Sea Ray. But I do have a general beef with calculating companies attempting to corner the consumer, cover up their indiscretions and just make them disappear. Otherwise said - I point to your statement - "[that Sea Ray]...would rather bury something like this with a hush agreement rather than stand directly in front of it and be transparent about what they are doing to prevent this in the future." The fact that this frequently happens is a huge disservice to the consumer. So, we look to social media to tell these stories and take back the advantage.
In my business, the success of my team's actions are highly influenced by providing exceptional customer service. I would NEVER fail to immediately admit my mistakes (there are enough to go around) and do everything in my power to correct them.