Quote:
Originally Posted by Cal Coon
I don't understand why you hesitate to name the "brand" of the boat you refer to since the "company" went above and beyond to cater to you in the end... I would want that kind of "advertising" if I was the "President" of said company...
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The President became a distant "friend" of sorts because of the problems. When we went to lunch I asked questions and pointed out things on their boats that I thought could be better, from a consumers point of view. Seven years later, while at the New Your Boat Show, I ran into him and he was still extremely friendly and personable. About 5 years after that, I ran into him at the Miami Boat Show and he was still the same guy. A real people person. He has since retired but he was a real credit to the company.
Subsequent to that boat, I bought four more of that brand of boat. While I have no knowledge of the costs of the flights and hospitality I would guess they were still ahead financially from selling me boats.
As an interesting side note when we landed in Cadillac Michigan (Big hint) I was met by the two warranty people who wouldn't talk to me two weeks before that. They took me to the motel and waited to take me out to dinner. I was thinking: How is this possible? Two weeks ago they wouldn't take my phone calls, now they are carrying my luggage!