Quote:
Originally Posted by TiltonBB
You have tried to be a gentleman but that didn't work. It's time to be heard.
1. Contact the highest ranked person you can get at Brunswick. Chairman of the Board? President?
2. Make complaints to the BBB, the Attorney General, and every agency you think may have some leverage to deal with Searay. Taking this long to deal with a warranty claim and a manufacturers defect borders on fraud.
3. Send a certified letter to the President of Searay, the top person at Brunswick, and their legal department. Don't ask what they will do for you tell them what you will accept. Give them 30 days to make it right.
4. Tell the dealer that they should have enough leverage with Searay to have taken care of this a long time ago. Let them know exactly what you will be doing if they do not get this resolved.
5. I would tell everyone you contact that if this ends up in court you will be issuing daily press releases about what has transpired.
You have been deprived of the pleasure and enjoyment that you should have had from a new boat. I would demand a new boat or a refund of 100% of the purchase price and any additional expenses you have incurred.
Do you think they want to get dragged into court and risk the publicity that would surround that?
You have been wronged, they need to make it 100% right. No jury that sees your pictures and hears about the engine freeze up will decide against you.
You may be able to locate an attorney that will take this on a contingency basis. On the face of it it looks like an easy win.
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Couldn't agree more with TiltonBB here!!!
Leadership of Brunswick:
https://www.brunswick.com/our-company/leadership
I would be putting a full-court press on from every angle if they stopped responding to me. Brush me under the carpet and I get louder.
Searay should have stepped up here as the manufacturer without a doubt, however the Dealer should have been your biggest Champion as you bought the boat from them. That's their job, represent the boat manufacturer and represent prospective clients and current customers.
This should be exposed with every step illustrated out for all to read and learn from. Couldn't agree more with your approach to just list the facts (as you've done, however I'd also be listing out the dealer and people you're dealing with) and let people/public draw conclusions on their own.
Stay strong, keep pushing and put the full court press on (As sad as that sounds).