money down
If you're not a known customer, a dealer should take a few hundred dollars (a %) on a credit card by phone to seal the deal until you could sign papers at a pre-approved time. Without $$ and a predetermined cutoff, I'd agree, no deal. However it sounds like both sides were remiss in not being very clear about intentions and expectations. I'd expect a dealer to carry the load of being clear on down payment and expectations.
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