Quote:
Originally Posted by KarenM
First Jetskier, I sincerely thank you for coming to Faro Italian Grille! Before working in the restaurant industry I had experiences similar to yours and wondered why I couldn't be seated earlier.
I was working at Faro last night, and what may not have been noticeable is that we had two large parties for dinner - one, a party of 25, was seated in the back room which is not visible from the lobby.
The Management at Faro is committed to providing an excellent dining experience to all guests and believe great service is an important part of that experience. Rather than seat a guest and disappoint them with a long wait for their meal, the manager chose to inform guests of a wait for tables, and accepted the risk that guests may choose to dine elsewhere. Please believe that none of us like to see a guest leave, but it is preferable to us providing a disappointing experience.
I believe we met before at another establishment (we had a discussion about Chefs and their love of heavy metal music  !), and I truly hope that you consider visiting again! |
Great explanation.
I feel guests being told of a long wait at a rather empty restaurant need to be made more aware of the situation. If I was simply told the wait was 45 minutes and the place was rather empty, I would not have been happy. If I was told the reason behind the long wait, I would have either sat down and had a drink waiting for a table or I would have left happy knowing the restaurant was doing the right thing.
Thanks for clearing this up. Keep up the good work!
R2B