[Dad sold the C * C]

I’m not discounting any negative post, but I’ll relay my recent dealings with Mike and his crew at Lakes Region Chimney Pro . Sorry for the long post.

In late May Mike came to our new to us 50 year old cabin for a fireplace inspection.
The chimney and cap needed minor work, but the inside was missing a damper and the firebox had holes. We discussed our options and decided we would look into a wood stove insert. He did not charge me for the inspection.

In late August we decided on a stove insert and called Mike to install it. His busy season had started but he worked us in. His crew was friendly and mindful of keeping the house clean and floor protected. They ran into a problem that was a caused by the manufacture, Mikes quickly called Eased Edges and worked out a resolution at no extra cost to me.

Unfortunately we had to wait for a part to be shipped. At this point we are in the middle of September and he was really busy and I did have to wait an extra week to get the job completed. But they came on the day they said; by me being flexible with time and access helped the process. Overall I’m very happy with their work and our new insert.

When I asked about the voice mail filling up he said it was filling up 3 times a day and he was very busy. But as with many small businesses your stuck between growing (which is not always a good thing) and making everyone happy. I will say I’m surprised at the issue Water Camper had.