Quote:
Originally Posted by The Phantom Gourmand
We have seasonal service scheduled to be reactivated on 5/15. I called today to get it turned back on early as we will be starting our weekends in Meredith this weekend.
A very sweet sounding young lady informed me that there would be an additional charge of $40 to start me service early.....I don't think so.
I will be looking into the Verizon box that uses my cell coverage for internet. anybody with any experience with this?
Add me to the list of people who think that Metrocast sucks!
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I have been a loyal customer for 24 years. I go on the seasonal plan for the winter. Once or twice a season I like to return to check out the house. This year I went home to check house and needed the computer for a few days.
Metrocast wanted $140 for the month even though I only needed it for the two days. I complained but I paid as, i had no alternative. Now I just want my service turned on for the summer. They insist I pay another $40 to turn system back on. I called and complained , they say it is policy. I said it may be policy but there has to be someone in that company that can use common sense or logic when it comes to providing customer service. I explained many customers go away for winter and they should allow at least one visit and hookup to accommodate loyal long term customers a few day's stay. They used to turn system on and off for a few days as they did it right from office. Now no consideration of even consider customer complaints because they have a monopoly. Is there another company I can switch to and stop, after 24 years, of paying them. What is the matter with businesses in this country that cannot understand they are willing to give up loyal customers without any consideration of their stupid policy's. Absolutely no logic.