I did not like Tom at all. Granted we spend a lot of time together-from around May until October trying to get a refrigerator fixed and it got very frustrating for both of us. He fixed thing after thing and nothing worked and Electrolux ended up giving us a credit and we got a Bosch. I,of course, was very frustrated as was he but spending that long without a refrigerator was just awful. Each time something didn't work, he would try something else and when that didn't work he would call Electrolux and they would suggest something else and he couldn't cater to us and come back before two weeks each time and it was just awful. I understood his frustration but that was not an excuse to not be nice to us. I would never use him again. I guess a lot of it depends on the problem and a little luck. Good thing everybody doesn't like the same person I guess. Baron's has somebody from the Laconia area who is wonderful, but I can't remember who it is. You could call them and ask.
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