Long lines
They wait was long yesterday too - because the kitchen couldn't get food onto plates. Others in the restaurant were literally coming to the kitchen area to ask for more coffee or their check because the entire waitstaff was waiting to pick up orders and not taking care of the other customers. In this case, a long line doesn't mean good food. It means slow kitchen. I wonder how many people they served.
Others may find the service and quality acceptable. To each their own. I don't think it's worth patronizing. Add the jerk owner response to legit complaints and you're off my list forever.
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