Anecdote.
Very recently.
Relative in car accident. Minor injuries but trip to LRGH Emergency Room.
I telephone hospital emergency room to seek information. LRGH person who answers phone in emergency room states that my relative is NOT in emergency room, not in hospital, no visit that day, never came in, not there, not in "Fast Track", never showed up and was not there.
After telephoning relative multiple times on cell phone relative answers cell phone and states that in fact is at LRGH Emergency Room and has been for 1.5 hours.
I repeatedly stated and spelled name to person at LRGH ER. "No" and "Sorry" but "not here".
How could this possibly happen? The LRGH ER is not that big.
I ended up driving down anyway. Enter LRGH ER and personally asked. Relative was in fact right there in ER in one of the ER rooms getting treatment for a minor injury and fully conscious.
English is my native language and the LRGH ER phone person spoke English the same as myself.
How could LRGH ER telephone person not know the name of a person right there in same area?
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