I respect the Domino’s commercials as well. Interestingly, I too have offered my contact information and outreach opportunities through the Community Advisory Board right from the beginning. So you don’t have to search the previous posts, here it is again:
gsoderberg@haycreekhotels.com ; 603-569-3016.
For those of you have contacted me off the “Forum”, I am confident they will attest to the fact that I will discuss any and every issue in great detail - more than happy to do so one on one by phone, in perosn or email.
It pleases me to hear that the general feeling is the food quality is no longer an issue. If you read the threads carefully, when I arrived things were so tenuous that the previous Chef felt compelled to write on the Forum to make sure members knew he was no longer here.
As for service, yes, of course we have been working very hard on improving service. I would have been “stupid” not to do so (Wait where did I read that ……). We are and have been focused like a laser on service. It’s been intense and deservedly so. Do we have more room for improvement? Absolutely, but I am encouraged by the feedback we have been receiving recently and we will stay the course. We can never rest if we intend to deliver a consistent high level of service. And we intend to do so.
At the end of day it’s also about pride. Pride in quality, pride in service, pride in community. There is a new energy and spirit here, a real commitment to service excellence. I remain positive and confident. If you stop please ask for me, I would enjoy meeting with you in person.
George
PS. We are reworking the salad bar. Currently, it is just the basics. Our focus right now is elsewhere. We do not offer soup any longer in part, so that we may better control the quality. There is a lot of waste with the salad bar – perhaps that why no one else does it. If the salad bar is your barometer, better to wait.