Quote:
Originally Posted by archstanton
Gee - why would George ever respond to this forum again? He is now being slammed (in public) for handeling his business issues as a professional.
Just think how you would feel if your boss posted details of how a staffing issue was going to be addressed on a public forum? Would you be amazed? Insulted? Or would you just call your lawyer and sue him?
Seriously - if you feel that strong about it go to his place of business and discuss your concerns with him - in private.
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A simple comment along the lines of "we have reviewed the service and staffing issues and have made the appropriate changes to improve our guests' dining experience for the 2011 summer season. Please come and give us a try. You won't be disappointed with the food or the service"!! would have been nice. If I were in charge I would have made such a comment or not responded at all. Failing to address the glaring flaw at this restaurant while continually speaking to the food is a major mistake in my opinion.