I also agree with SIK and Tis, but he may be protecting himself from a big backlash. Service at a restaurant is very subjective and not everyone at the same table will have the same experience. Like having five people read a news article, no two will offer the same explanation.
Basically if he posts that the service is fixed, someone will have a bad experience and the piling on would continue.
I do feel that a mention of attention would go along way in slowing the negative vibes down.
Then again maybe I am giving to much credit and they are hoping that you will be wowed into silence about the service because they feel the new menu is that good.
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