Lots of practical experience in these excellent suggestions. If you need a short-term solution until you get things fixed, you might do what I did.
Two winters ago I had an ice-damming problem. I wasn't able to resolve the problem right away so last winter I used the roof rake after every storm, clearing back about 10 feet from the edge of my roof. I only had to do the front roof facing west towards the sun (the back of the house is a dormer and there were no problems there). Using the roof rake took me about 15-20 minutes at most and there were no more leaking problems.
As I said, that was a temporary solution. It might work for you.
Good luck!
-- Sky
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