[Rinkerfam]

As a small business owner/operator I have to say that it is nice to see someone get some positive feedback. All too often a job well done goes unnoticed. Kudos to Piper Roofing for trying to differentiate themselves from their competition by including some unexpected "extras". There are those who fall short of customer expectations. There are those who simply meet customer expectations. Both of these will most likely be forgotten. Those who consistently exceed customer expectations are most likely to succeed.