Quote:
Originally Posted by lakeside123
KC just closed this thread as i was typing my response, i am not reopening the discusion by any means, just an apology.
Obviously we need to respond to the situation. As the manager/co-owner working that evening I briefly want to state my observation. My observation was that the owner was not screaming and making a scene in the dinning room. That is definately not her personallity. She has owned two previously successfull restuarants for 12 years each. She has had a faithfull and loyal following of customers and empolyees. This would not be the case if she were the accused lunatic. In hind sight, could we have handled the situation better, probably. However we are not here to argue. We would like to end by saying we are sorry for any inconvenience and hope you accept our apologies.
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We'll have to agree to disagree on what we observed that night but I do appreciate your words.